Frequently Asked Questions
Everything you need to know about your TCL experience.
How can I track the shipping status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
What is your return policy for televisions and appliances?
We offer a 30-day return window for most products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do TCL products come with a manufacturer warranty?
Yes, most TCL electronics include a one-year limited warranty that covers defects in materials and workmanship. Specific warranty terms may vary by product category.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I register my product for technical support?
You can register your product on our official website under the 'Support' section. Registration helps expedite service requests and keeps you informed about important software updates.
Do you offer professional installation services?
Professional installation and wall-mounting services are available for select television models at checkout through our authorized third-party service partners.